Knowledge Base

Navigate to the 'Get a Server' page, choose your plan tier (Stone, Iron, or Diamond), select your preferred Minecraft version and server type (Paper, Spigot, Vanilla, or Bukkit), then click 'Create Server Instantly'. Your server will be ready in seconds.

Vanilla is the official Mojang server with no plugin support. Paper is a high-performance fork of Spigot with additional optimisations and bug fixes — it's our recommended choice. Spigot adds performance improvements over Vanilla and supports Bukkit plugins. Bukkit (CraftBukkit) is the original plugin API server.

Open Minecraft, click 'Multiplayer', then 'Add Server'. Enter the IP address and port shown on your dashboard (e.g. 192.168.0.27:25612). Make sure you're running the same Minecraft version as your server.

Currently, the version is set at server creation. To change versions, you would need to create a new server with the desired version. We're working on in-place version switching.

Go to your Dashboard, click on your server, and use the Start, Stop, or Restart buttons in the control panel. The server status indicator will update in real-time.

The Console tab in your server panel lets you send commands directly to your Minecraft server. Type any valid Minecraft command (without the leading /) and press Enter. You can use commands like 'say Hello', 'op PlayerName', 'whitelist add PlayerName', etc.

Go to your server panel and click the 'Properties' tab. You can edit common settings like MOTD, max players, difficulty, game mode, and more through the visual editor.

This can happen if the server crashed due to insufficient RAM for your modpack, a corrupted world, or a plugin conflict. Check the console for error messages, then try starting it again. If problems persist, open a support ticket.

If you're running Paper, Spigot, or Bukkit, go to the 'Plugins' tab in your server panel. Upload any .jar plugin file and restart your server. Vanilla servers do not support plugins.

Popular plugin sources include SpigotMC (spigotmc.org), Bukkit Dev (dev.bukkit.org), Modrinth (modrinth.com), and Hangar (hangar.papermc.io). Always download from official sources to avoid malware.

Common reasons: the plugin isn't compatible with your server version, it requires dependencies you haven't installed, or it conflicts with another plugin. Check the console for error messages after starting the server.

Currently we support Vanilla, Paper, Spigot, and Bukkit server types. Forge and Fabric modded server support is planned for a future update.

Go to the 'FTP' tab in your server panel. You'll see your FTP hostname, port, username, and password. Use an FTP client like FileZilla to connect and manage your files.

Connect via FTP, navigate to your server directory, and upload your world folder (replacing the existing 'world' folder). Stop your server before uploading, then start it again once the upload is complete.

We recommend FileZilla (filezilla-project.org) — it's free, open-source, and works on Windows, Mac, and Linux. WinSCP is another excellent option for Windows users.

We offer three tiers: Stone (2GB RAM, 10 players, £2.49/mo), Iron (4GB RAM, 25 players, £4.99/mo), and Diamond (8GB RAM, 100 players, £9.49/mo). All plans include NVMe storage, FTP access, and full console access. Iron and Diamond also include plugin support.

Plan upgrades are coming soon. For now, you can create a new server on a higher tier. Contact support if you need help migrating your world data.

Yes, we offer a 48-hour money-back guarantee on all plans. If you're not satisfied, contact support within 48 hours of purchase for a full refund.

Check that: 1) Your server is running (status shows 'running'). 2) You're using the correct IP and port. 3) Your Minecraft client version matches the server version. 4) You're not behind a restrictive firewall. If issues persist, try restarting the server.

Common causes: too many players for your RAM tier, resource-heavy plugins, excessive entities/redstone in your world, or view distance set too high. Try reducing view-distance in server.properties, removing unused plugins, or upgrading to a higher tier.

Stop your server, connect via FTP, and delete the 'world', 'world_nether', and 'world_the_end' folders. When you start the server again, a fresh world will be generated.

Connect via FTP and remove the problematic plugin from the 'plugins' folder. Then start the server again. Check the console logs to identify which plugin caused the crash.